Duties, Taxes Shipping Information

At Tokyo Heritage Luxe, we believe that shopping for authentic Japanese luxury should be effortless — wherever you are in the world. We are committed to full transparency on pricing, duties, and delivery so you can shop with complete confidence.

Duties & Import Taxes

We understand that unexpected customs fees can be one of the biggest concerns when shopping internationally. That is why Tokyo Heritage Luxe automatically calculates and collects applicable duties and import taxes at checkout for eligible countries — so you always know the full cost of your order before you pay.

When duties are collected at checkout, your package is pre-cleared for customs, which means a smoother, faster delivery experience with no surprise charges upon arrival. The amount you see at checkout is the amount you pay — nothing more.

Please note that customs regulations and duty rates vary by country and are determined by local government authorities. The rates applied at checkout reflect the most current available data for your region.

Easy International Shopping

Tokyo Heritage Luxe ships directly from Japan to customers around the world. Every order is carefully prepared and dispatched from our team in Tokyo, ensuring your item arrives in the same pristine condition it left our hands.

For customers in supported countries, duties and taxes are collected at checkout — meaning most international buyers will not encounter any unexpected fees or delays at customs. We have designed our shipping process to be as seamless as possible, so your luxury purchase arrives on time and without complications.

Our goal is simple: to bring the finest authentic pre-owned Japanese luxury goods to your door, with the same level of care and discretion you would expect from a premium boutique in Tokyo.

Shipping Information

Every order placed with Tokyo Heritage Luxe is handled with the utmost care from the moment it leaves our hands to the moment it arrives at yours.

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Worldwide Shipping

We ship to customers across the globe from Tokyo, Japan.

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Full Tracking

Every shipment includes a tracking number so you can follow your order in real time.

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Secure Packaging

Items are carefully packed to protect against damage during transit.

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Fast Dispatch

Orders are dispatched promptly from Japan, typically within 1–3 business days.

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Shipping Insurance

Insurance is included where applicable to protect the value of your purchase.

Authenticity Guarantee

Every item sold by Tokyo Heritage Luxe is 100% authentic. We specialize exclusively in genuine pre-owned luxury goods sourced from Japan, and we take the integrity of every listing seriously.

100% Authentic, Guaranteed — We do not sell replicas, counterfeits, or items of uncertain origin. Ever.
Professional Inspection — Every item is carefully examined by our experienced team before it is listed for sale.
Trusted Sourcing — Our inventory is sourced through established and reputable channels within Japan's luxury resale market.
Shop with Confidence — Your trust is the foundation of our business. We stand behind every item we sell.

We carry authentic pieces from the world's most prestigious houses, including Louis Vuitton, Chanel, Hermès, Gucci, Prada, Dior, Celine, Fendi, and more.

Countries & Regions Supported

Duty and tax collection at checkout is currently available for customers in many of the world's major markets, including:

United States United Kingdom Canada Australia European Union Singapore Hong Kong

Availability may vary depending on your country's local customs regulations and import policies. If your country is not listed above, duties and taxes may be collected by your local customs authority upon delivery. We will always communicate clearly about what to expect for your specific destination.

Frequently Asked Questions

Are duties and taxes included in the price?

For customers in supported countries, applicable duties and import taxes are automatically calculated and collected at checkout. This means the total you see before payment already includes any applicable fees — there are no hidden charges added later.

Will I be asked to pay additional fees when my package arrives?

If your country is supported for duty collection at checkout, you should not receive any additional customs bills upon delivery. Your order will arrive pre-cleared. If your country is not yet supported, local customs may collect fees at the time of delivery — we recommend checking your country's import thresholds in advance.

How are duties and import taxes calculated?

Duties are calculated based on the declared value of your item, its product category, and the import regulations of your destination country. These rates are set by local government authorities and are applied automatically at checkout using up-to-date duty rate data.

What if my country is not supported for duty collection at checkout?

We ship worldwide, even to countries where checkout duty collection is not yet available. In these cases, your local customs authority may assess and collect import duties upon delivery. We recommend contacting your local customs office for guidance on applicable rates before placing your order.

How long does international shipping take?

Delivery times vary by destination. Most orders to the United States, United Kingdom, Canada, and Australia arrive within 5–10 business days from dispatch. European and other international destinations typically receive their orders within 7–14 business days. Expedited shipping options may be available at checkout.

Do you provide tracking for my order?

Yes. Every order includes a tracking number, which will be sent to you by email once your package has been dispatched. You can use this number to monitor your shipment's progress in real time from Tokyo to your door.

Are all items guaranteed to be authentic?

Absolutely. Authenticity is the cornerstone of Tokyo Heritage Luxe. Every item we sell is 100% genuine and has been professionally inspected before listing. We do not sell replicas or counterfeit goods of any kind. If you ever have a concern about an item's authenticity, please contact us — we are happy to provide additional documentation or photographs.

Can I return my order?

We want you to be completely satisfied with your purchase. Please refer to our Returns Policy page for full details on eligibility, timeframes, and the return process. As all items are pre-owned luxury goods, we encourage you to review all photographs and descriptions carefully before purchasing, and to reach out to us with any questions prior to placing your order.

Shop Authentic Japanese Luxury with Confidence.

Tokyo Heritage Luxe is your trusted source for 100% authentic pre-owned luxury from Japan. From transparent pricing and seamless international shipping to our unwavering authenticity guarantee — every detail is designed with you in mind.

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